I am on duty during the Spring Festival to pay tribute to every SUNLONG people who stick to their posts!

The golden tiger waved its tail to say goodbye to the old year

The Jade Rabbit holds its head high to welcome the New Year

During the Spring Festival

SUNLONG BUS

There are such a group of "defenders"

Take the initiative and stick to the post

Write the most beautiful "professional happiness" with labor

Interpreting responsibility and responsibility with sincerity

Practice the original intention and mission with practice

Full sprint for the first quarter

Strive for a good start

It is an excellent tradition of SUNLONG BUS to provide fine and professional after-sales service and also a solemn commitment of SUNLONG BUS to the society to not close on holidays and ensure that the 24-hour check-in can respond to the needs of customers and the company at any time. In order to ensure that high-quality and efficient technical support and service guarantee can be provided to customers in a timely manner during the Spring Festival holiday, SUNLONG BUS sales team, after-sales service team, high-voltage power station, administrative posts and other experienced technical personnel are arranged to escort the safety of users and companies in their respective areas. All on-duty personnel and department heads have a 24-hour mobile phone to contact and deal with various emergency problems at any time. 

1. Luo Yujia: Go to sea "to find business opportunities" during the Spring Festival and plan to layout overseas markets

When people began to spend a lot of money buying tickets for the Spring Festival reunion, some people chose to go in the opposite direction, and still went to Southeast Asian countries thousands of miles away, only for the company's products to successfully occupy the overseas market. One of the members of this retrograde team is Luo Yujia, general manager of Guangxi SUNLONG Sales Company.

Guangxi SUNLONG is the "leader" in Guangxi industry. Luo Yujia wants to see the market potential of his "flagship products" in the market and explore the opportunities for cooperation and vehicle assembly in Vietnam. During the overseas period, Luo Yujia and the visiting delegation made in-depth contact with the new and old friends of the business community in the ASEAN region through door-to-door visits, forum exchanges and promotion meetings, negotiated and promoted cooperation projects, and actively grabbed orders.

As one of the earliest commercial vehicle enterprises to "go out", SUNLONG BUS has continued to work hard in the global market, with products covering more than 50 countries and regions around the world. In particular, ASEAN countries such as Thailand, Vietnam and Laos have broad prospects for the development of new energy commercial vehicles. Luo Yujia's visit is to actively seek opportunities for SUNLONG Bus's strategic layout in Southeast Asia, help the local commercial vehicle industry to transform and upgrade to a green and zero-carbon pure electric route in the future, and also open up a new channel for SUNLONG BUS to travel to the sea.

2. Bao Deqiang: always put work first

Bao Deqiang is one of the Spring Festival attendants of SUNLONG BUS after-sales service team. In 2017, Bao Deqiang joined Guangxi SUNLONG as an overseas service engineer of the After-sales Service Department. He has worked in Guangxi SUNLONG for six years and is currently stationed in Guangzhou to serve customers.

As a member of the after-sales service team, holiday duty has become a practice. This is the third time that Bao Deqiang has been on duty abroad during the Spring Festival. He went out at 8 o'clock and arrived at work before 9 o'clock. Like every ordinary working day, he came to the Daguan maintenance workshop and Xingyujia maintenance workshop of Guangzhou Zhenbao Bus Co., Ltd. in succession to communicate with the workshop leader whether there is a vehicle fault and coordinate to deal with it, so as to ensure that the customer can respond to the service problems encountered at the maintenance site as soon as possible.

During the on-duty visit, Guangzhou Zhenbao Bus Co., Ltd. had a failure that some of the vehicle supporting batteries could not be charged. The holiday was in the rush hour of passenger flow. The customer was anxious to solve the problem as soon as possible. Bao Deqiang immediately decided that he should first prepare for the attack. He couldn't afford to eat lunch. He checked and analyzed the cause of the failure at the first time. After several hours of troubleshooting, he finally found the problem. Regardless of drinking water, Bao Deqiang dialed the battery manufacturer's person-to-person phone, patiently coordinated with the staff to deal with it, and tracked it on the spot until the vehicle fault was solved.

The problem was successfully solved within the time required by the customer. The customer expressed his gratitude for the timely, efficient and considerate service during the Spring Festival holiday and gave a thumbs-up to Bao Deqiang.

My home is in Qiqihar City, Heilongjiang Province, and I stop to serve Guangzhou. It is very far from my hometown, and I seldom return home once a year. The reason for the epidemic has not returned for three years. Originally, his family was waiting for Bao Deqiang to reunite in the New Year. But when he explained the special situation of his work to his parents, their parents expressed their support for his son's work. On New Year's Eve, when all the family members got together, Bao Deqiang made a remote video call with his family to wish them a happy New Year.

Speaking of New Year's wishes, Bao Deqiang said that the epidemic had lasted for three years, and it was finally time to end. In the new year, I hope my family will be healthy and safe, and good health is the greatest happiness.

3. Chen Junhui: Work makes me grow, and I do my best for the development of the company

Chen Junhui, after graduation in 2015, entered the New Year Auto industry. One of the biggest reasons for sticking to the new energy industry was that he recognized that the industry was full of unlimited potential and prospects. This year is his first Spring Festival shift after working in SUNLONG, Guangxi. Since his colleagues are on vacation, many things will be left to Chen Junhui alone. Generally speaking, he is busier than usual.

Chen Junhui did a lot of homework in advance because he didn't have the experience of being on duty alone. Therefore, he didn't panic when he received the message that the steering gear of No. 3743 bus in Hongyun Bus Farm leaked oil. Go to the site as soon as possible to check the cause of the fault and coordinate with relevant suppliers to deal with it as soon as possible.

"Work makes me grow, and I do my best for the development of the company. As after-sales service personnel, we seldom have an early break. After work, because we are worried about vehicle problems, mobile phone information cannot be seen and processed at the first time, and we always keep working in our mind." Chen Junhui said frankly.

"I am from Binyang, Guangxi, and my family certainly hope that I will go home for the holiday, but there are always some people who want to give up their small family for everyone, and can't just care about themselves. After explaining the reason to their family, they also understand." When asked what to say to their family, Chen Junhui's eyes are a little red, "I want to tell my parents that you are working hard. My son is on duty this year, so I can't go back to have dinner with you on New Year's Eve. Let me go back to the reunion after my normal rest."

"I hope that the company's products will sell well this year, the overall efficiency of the company will be better and better, and the salary will rise." The New Year's wish is simple and practical, and Chen Junhui's eyes are full of expectations for the future.

4. Pan Fuwen: Learn to treat work as an enjoyment

He joined DPCA Guangxi in 2015 and has been engaged in customer service for more than 6 years unconsciously. This is also the fifth year of Pan Fuwen's duty during the Spring Festival.

Pan Fuwen's job responsibilities mainly include accepting customer inquiries, taking charge of new energy bus maintenance, fault diagnosis, outbound rescue services, coordinating the three-guarantee services of bus companies and suppliers, maintaining customer relations, customer technical training, etc. The content covers a wide range. Since his work, he has always insisted on sorting and analyzing the data and information fed back in the after-sales service process, and irregularly summarized the product repair rate data to provide a reference basis for the company to improve product quality.

When it comes to work experience, Pan Fuwen has always stressed that "we should learn to treat work as a kind of enjoyment". He said, as a customer service staff, I gradually felt that customer service work is a process of constantly accepting various challenges in the ordinary and constantly looking for various values and meanings. An excellent customer service personnel, skilled business knowledge and superb service technology are essential. I personally think that at the same time, we should try to make dull and monotonous work more vivid and colorful on the basis of these two points, and learn to treat work as a kind of enjoyment. When you get the recognition and affirmation of customers during the service process, you will have a sense of pleasure and enjoyment. I like this job very much, and I deeply realize that when I encounter difficulties in the process of work, I can always improve myself by making positive efforts to solve them. I will always strive for the purpose of "customer first, service first".

As a native of Nanning, Guangxi, Pan Fuwen is close to the company and is duty-bound to take the initiative to be on duty. He has been on duty for the Spring Festival for five years. He smiled and said, "The enterprise is my family, and its development depends on everyone. I also appreciate the understanding and support of my family for so many years."

5. Tang Huaquan: There is no difficulty that cannot be overcome, as long as you are willing to work hard

It has been almost five years since I joined in 2018. As a foreign service engineer, Tang Huaquan's job is to solve problems for customers, quickly solve problems, and provide customers with high-quality, efficient and satisfactory services. " But to do this requires not only accumulation in daily work, but also continuous learning and exploration, and continuous improvement. "Tang Huaquan summarized his work experience for so many years.

Tang Huaquan's work pace is busier than usual during the Spring Festival. Take the initiative to visit customers and quickly diagnose and repair faulty vehicles on site. For vehicles that cannot be repaired temporarily, make maintenance records and timely follow up and communicate with the vehicle manufacturer to explain the reasons. Strive for customer understanding and reduce customer complaints due to long waiting time.

As the first-line after-sales service personnel, the customer will directly feed back the fault problems of the supporting manufacturers to them and ask for solutions as soon as possible. Sometimes the service and spare parts of the supporting manufacturers can't keep up, and Tang Huaquan always chooses to be positive when the customers don't understand or even scold him. Since engaging in after-sales service, we have to face all kinds of emergencies every day, and respond to changes with constancy. Tang Huaquan has always implemented the concept of SUNLONG BUS "customer-centered, survival with quality, development with service", and made every effort to do a good job in after-sales service.

It is less than five years since he came to the company, but this year is his fifth time on duty during the Spring Festival. Tang Huaquan explained with a smile: "I am a native of Nanning, and I am on duty every Spring Festival. Although my family is reluctant to part with me, they also understand and support my work. They will ask relatives to bring me some dumplings and snacks, so that I can also feel the atmosphere of the New Year. Thank your family for their understanding and support over the years. "

6. Yang Weidong: online 24 hours a day, guard the equipment safety all the time

As Shanghai SUNLONG is equipped with 35KV high voltage power station, according to the national regulations, there must be people on duty 24 hours a day to inspect all kinds of electrical equipment and facilities to ensure that the company's electrical equipment and facilities are intact and effective. In order to ensure the safety and stability of facilities and equipment during the Spring Festival, Shanghai SUNLONG has set up a special support team, which is on duty 7 * 24 hours online, to guard the safety of equipment at all times.

Yang Weidong, an employee of the Safety Equipment Section of Shanghai SUNLONG Production Department, is one of the members of the special support team, responsible for the monitoring of the high-voltage power station during this Spring Festival. Yang Weidong has stayed on duty for the Spring Festival every year since he worked in this position for six years. In his words, "Spring Festival duty is a responsibility of this position".

The work content during the shift is to ensure the normal and stable use of high voltage power, and to be able to deal with problems in the power facilities as soon as possible, and feed back to the leader in charge. On the first day of the shift, Yang Weidong came to the unit early to understand the operation of the power facilities of the previous shift in detail, check the operation of transformers, switchgear and other equipment, and do a good job of shift handover. Regularly inspect various electrical facilities during work and record various data to ensure that all electrical facilities are in good condition and effective.

I feel guilty about not being able to reunite with my family during the Spring Festival. However, Yang Weidong has only one belief. He has buried his concern for his family in his heart, put his dedication to work into action, and made every effort to do a good job in the Spring Festival duty work, contributing to the safe and stable operation of SUNLONG.

7. Pan Lei: Drive sales support with professionalism and efficiency

From a professional perspective, to match the needs of customers and enable the project to achieve its goals efficiently and quickly under the condition of limited resources is Pan Lei's work requirements. As a new member of the SUNLONG family, Pan Lei is engaged in sales management and support work, and goes all out to provide service and support for the frontline in almost full-time on-duty and real-time online working status.

In the first Spring Festival of SUNLONG BUS, Pan Lei undertook the duty of Spring Festival. The pace of his work did not slow down because of the Spring Festival. When he arrived at work at 8 o'clock in the morning, Pan Lei turned on his computer and began to collect talent information. At present, the major regions are in the stage of sales team construction and reserve. Pan Lei calls to communicate with the pre-selected personnel one by one to prepare for the recruitment of sales talents.

The pace of the New Year is getting closer and closer. The firecrackers and the gorgeous New Year fireworks outside the window reflect the sky red, and complement each other with the festive red window on the office window. Pan Lei can't afford to watch the beautiful scenery of the Spring Festival, and the work of the day is still going on. The phone conversations with colleagues, the problems that need to be solved, and a notebook full of work plans constitute Pan Lei's unique "taste of the year".

"My family is really reluctant to work at their posts during the Spring Festival, but there are still many opportunities to get together with their family. However, the sales opportunity is fleeting. It is my New Year's wish to fully seize the current opportunity and make more preparations for sales. I hope to get more orders." Pan Lei said with a smile.

8. Wang Huinian: Do your job well

This year is the fifth year of Wang Huinian's work in SUNLONG BUS. His usual responsibilities include high-voltage duty, meter reading and equipment inspection. Since his work, Wang Huinian has been conscientious and conscientious, and every day he has made every effort to do his job well. Because he knew that 35KV high voltage power station must be on duty 24 hours in accordance with national regulations, and patrol all kinds of electrical equipment and facilities to ensure that the company's electrical equipment and facilities are intact and effective. Their job responsibilities are related to the safety and stability of the company's equipment, and they should not be careless at all.

Work is trivial in others' eyes, but Wang Huinian doesn't think so. "Patrol inspection, meter reading and duty room cleaning of all electric equipment and facilities of the company. I think that since I do a job, I should try my best to do it well." During the duty period, I will arrive at the post at 8 o'clock, copy the meter every hour, and patrol the factory and workshop every three hours. Every time I find a problem that can be solved by myself, I will eliminate it, and if I encounter a problem that cannot be eliminated, I will report it to the immediate leadership. "

This year is the fourth time he has been on duty during the Spring Festival. "I think twice about my family during the holidays. For the needs of the company's work, I have to give up my family for everyone." Wang Huinian said his heart in plain words.

9. Liu Bin: The "gear" of administrative work cannot be stopped

The Administrative Department is responsible for the safety and temporary use of vehicles throughout the company during the Spring Festival, so even during the Spring Festival, the "gear" that cannot stop rotating. Liu Bin, deputy chief of the administrative department of Shanghai SUNLONG, is responsible for the work of the team and the guard. On January 21, New Year's Eve, the company temporarily needed vehicles. Liu Bin did not hesitate to respond to the demand at the first time, gave up the time of reuniting with his family, drove his car on the empty road and continued to perform his duties.

Is everything normal in the office area and workshop? Are the doors and windows locked? Have you checked all potential safety hazards? Have the personnel on duty been arranged? The elevator, corridor, basement parking lot and other key patrol areas in the holiday need to be checked and confirmed one by one every day. Every day, the sun never sets.

On January 25, the fourth day of the new year, the guard found that the company's water pipe burst due to the sudden drop in temperature during the inspection in the factory. Liu Bin coordinated the treatment at the first time, arranged personnel to close the main water pipe lock, and coordinated and arranged the follow-up emergency repair work. On the sixth day of the day, Liu Bin appeared in the unit again due to work needs. "The company is close to home. As a local, I should stick to my post and let my colleagues who are far away from home reunite. For them, this is a rare reunion opportunity throughout the year."

Every Spring Festival, many employees of SUNLONG BUS need to stick to their posts. They dedicate the time of reuniting with their families to their posts, and at the same time, their colleagues can reunite with their families. Anyone who sees this unknown and selfless group can't help but praise it~